Document the problem before authorizing outside work. Preserve the option to use the seller’s remedy rather than accidentally choosing a different one.
On arrival:
- Check the contents against the invoice and specification.
- Try the suit indoors with the intended shirt and shoes.
- Record consistent photographs and specific observations.
- Notify the seller promptly using the agreed channel.
- Request an assessment and written remedy proposal.
- Obtain approval before a local tailor cuts, alters or reconstructs anything.
Return and alteration conditions can conflict. Proper Cloth’s published policy illustrates the point: tailored clothing must meet unworn, unwashed and unaltered conditions for certain returns, while garments altered locally are excluded from complimentary remakes and returns under that policy. Your Vietnamese seller may have different terms; establish them before taking action. (propercloth.com)
How should you decide between alteration, remake and abandonment?
| Situation | Next step |
|---|---|
| A limited adjustment appears feasible | Obtain a local written scope and price; secure seller authorization. |
| Shoulder or other structural concern | Seek a technical assessment before accepting a routine alteration allowance. |
| Wrong cloth or materially wrong specification | Preserve the garment and records; request a remedy against the written order. |
| Seller proposes a remake | Confirm new specification, deadline, cloth, shipping and responsibility if the second attempt fails. |
| Seller is unresponsive | Preserve correspondence and consult the issuer promptly about applicable dispute options. |
The structural distinction matters: Proper Cloth’s shoulder guidance warns that shoulder-width alteration can involve multiple other garment areas and may justify considering a remake. (propercloth.com)
For payment disputes, distinguish non-delivery or non-acceptance from dissatisfaction with accepted goods. Contact the issuer rather than assuming a general 60-day quality guarantee. (consumerfinance.gov)
Economic stopping rule: compare the next proposed expenditure with the remaining value of the result and your domestic alternative. Do not spend indefinitely merely because you have already paid a deposit.