• 0 points: I have only a satisfaction promise, lifetime alterations claim or instruction to contact the shop later.
  • 1 point: Corrections are mentioned, but deadlines, costs, shipping or the outcome of an unsuccessful correction are unclear.
  • 2 points: Written terms identify the responsible business, reporting deadline, assessment process, local-alteration approval rules, cost limits, shipping responsibility, remake/refund conditions and what happens if the proposed remedy fails.

Next evidence to obtain: A correction scenario answered in writing: “The suit arrives in the US and cannot be made acceptable by the proposed local alteration. What happens next, who decides and who pays?”

Read exclusions before authorizing alterations. Proper Cloth’s published policy, for example, distinguishes local-alteration store credit from other remedies and excludes returns of altered garments. That is a useful comparison of policy detail—not a promise applying to another tailor. (propercloth.com)