Ask whether the US business is the seller, an importer, a measuring agent or an independently contracted alteration service. Do not infer its role from a US telephone number or an appointment address.
Recommended responsibility schedule:
| Issue | Commitment to obtain before deposit |
|---|---|
| Contracting party | Which legal entity owes the garment and any refund? |
| Fitting | Who approves measurements, intermediate fit and final acceptance? |
| Imports | Who arranges entry and pays duty, fees and reassessments? |
| Compliance | Who resolves carrier questions about labels or certificates? |
| Corrections | Who authorizes and pays for local work? |
| Remake | Who decides, on what evidence, and by what deadline? |
| Return shipment | Who supplies instructions and pays each direction? |
| Data | Who receives measurements and photographs, and for what purposes? |
For corrections requiring a return to Vietnam, obtain written return-and-reimport instructions before dispatch. Preserve the original invoice and entry records, and require a new customs assessment if a replacement garment will be supplied. Do not assume that “free remake” means free shipping, clearance or local fitting.